The Mortgage Porter

I’m currently working with two of my returning clients who opted to use another LO for their last refinance.   I know that in spite of my marketing and efforts to keep in touch with the families I provide mortgage advice to, not all will stick with me.   I can live with that.  What gets me pissed (sorry…no other word for it) is when I hear that they were taken advantage of.  ‘

Client A recently divorced and needed to refinance in order to remove his ex from the mortgage.  He met a LO who suggested he do an option ARM and make just the minimum payments while investing the difference into an insurance annuity.   She was kind enough to provide this advice along with a copy of Doug Andrews book, Missed Fortune.   While this strategy may work for some people, it’s certainly not a one size fits all.   Client A has perfect credit yet this LO managed to tack on a 3 year prepayment penalty which Client A only learned of when he was signing his loan papers at the escrow company.   Watching his equity evaporate by the negative amortization made Client A very nervous.   Many don’t have have the risk tolerance to use their home as an investment vehicle–I wouldn’t do this loan for me.  Nor do I recommend it for my clients.   Client A is now refinancing back into a long term fixed rate.  I estimate the other LO cost Client A more than $20,000 in lost equity, prepayment penalties and refi closing costs…all in less than a year.

Client B is a similar story.  I helped her with her financing for the purchase of her home.  She’s a single Mom who’s ARM would be adjusting next summer.   She began dating a LO who wanted to help her out with lower mortgage payments and convinced her to refinance with an Option ARM promoting the low payments.   He failed to explain what would happen to her equity if she opted for the low payments.   With the deferred interest (negative amortization) and a second mortgage, she has little to no equity to refinance at this time.  Oh yeah, this LO was kind enough to give her a parting gift of a prepayment penalty as well.   

Note:  a 3 year prepayment penalty equals approx. a point in your LO’s pocket if you have an option ARM.  Plus, with an option ARM, the higher the margin is, the more money the LO is raking in.  This compensation is in addition to any points or fees that are being charged. 

I am thankful for new business and my clients…it does sicken me to see how damaging a bad LO can be to a person’s finances.   Every once in a while at RCG, Jillayne Schlicke and I will go around and around about how bad LOs are (she calls us Mortgage Retail Sales People and I prefer, Mortgage Professional)…I feel like I’m constantly fighting to bring up the caliber of my industry.  Yes, there’s some bad actors out there.   I’m ever hopeful that with our current market and licensing, many are flushed out for good.

This is a respectable business.  I’m proud to be a Mortgage Professional and I don’t relate or associate myself with MRSP’s.   I know plenty of other Mortgage Professionals in my industry…and I just wish that my clients, if they’re not working with me, would have wound up with a professional instead of a predator.

I sent an email to the Loan Officer who contacted me last week wanting advice on how to create a referral business with a link to the post about him.   His reply is worthy of a new post…   

"Well I can’t say that I disagree with the message being sent by the post and I agree that people need to be made aware of the dangers that exist out there for potential borrowers. I appreciate you not using my name; I truly am an ethical mortgage originator. I always work in my client’s best interest and I will never give anyone a bad loan again. I was a novice then with regard to the lending industry. Now I constantly study and keep myself updated on market trends; I know exactly what is going on in the mortgage industry and I make a point of educating my borrowers properly so that they are never taken advantage of. I work from 9am to 7pm everyday then I go home and study mortgage publications (Scottsmans Guide/Orginator Times/The Mortgage Daily ..etc.).

I am well versed now when it comes to ethical lending practices, providing the utmost quality of service, and mortgage loan products. I am no longer “brainwashed” by my former employer, but everyone should know that there are still lenders out there preying on innocent people on both sides. When I began in this industry at the aforementioned company I was so excited to be a part of something so “great”. Something that people need to be aware of is that there is so much involved in our business. When I began my senses were overloaded every day of training; they piled so much information on me about how superior “we” were, how much faster we are than everybody else, how great our rates are, and how low our fees were. When people told me another company was offering them a better deal I did not believe that it was possible. I told them things like “we do over $100,000,000.00 per month in volume which affords us volume wholesale discount pricing” which was true. What I didn’t know was that the rates that I was selling based on macro enriched excel spreadsheets were not real. I didn’t know that once it hit processing everything would change; by then I was already on the next file (aside from “chasing stips”). Another thing that the company did was keep people burned out so that they couldn’t decipher what the hell was going on. They insisted that the magic number of OFA’s (internal reference meaning “out for appraisal”) was 10 per month in order to get 4 closings. That means that in a good month their entire staff of LO’s are chasing stips down for 10 files (at a minimum) while only closing 4 loans; That’s a lot of “busy” work.

Now in the last week I have really reached out to people in my community and across the nation for marketing advice and for advice on building strong referral partnerships. I do not need advice on how to operate ethically because as I said I operate with the highest level of integrity and I always have … That is why I lost sleep when I found out the truth about what was going on with my former employer and that is also why I left the company. Now I am well educated and I am truly “in the business that I am in”. I wanted to write you this update to clarify where I stand in this business. Now I will never be taken advantage of again and I work hard to educate my clients so that they will never be taken advantage of."

I’m sure this person has learned a lot from their past.  Kind of reminds me of when an ex-burglar becomes a security expert.  I do believe that this LO fell into the wrong company and is not a bad person. 

This is the difference between working with someone who is transactional vs relationship based.   If a LO is just looking at the client as a transaction, trying to make 10 files a month to satisfy production goals, they’re not focusing on long term relationships with a borrower.   Odds are, they do not provide the level of service that would encourage anyone ever returning to them. 

When someone is providing mortgage advice with the expectations of maintaining a relationship with the borrower beyond closing, it’s a much higher level of service.  If I bump into one of my clients at the grocery store, I want them to be happy to see me–not aiming a tomato at my head!   Mortgage Professionals who have a business practice based on retaining relationships will provide "long term" advice and will provide a level of service that they hope will not only encourage the borrower to return, but also to recommend their friends and family to them. 

This LO seems to have made a mental shift in his business practice after realizing that the company he was previously employed at was potentially harming borrowers.   I welcome more "good guys" to our industry anytime!