Apology not acceptable

Last night I had someone (who I thought was a client) email me stating:

"I appreciate your time and help with this thus far, but we’ve decided to go with a different source for our mortgage needs. 

We feel going with someone more local to our area and whom already has a working relationship with our realtor is best for us.   I hope you understand and again, thank you"

Fact is…I don’t understand at all. 

I’ve met with this couple personally twice thus far and we have countless emails and phone calls back and forth at all hours of the day.  I have them preapproved for their mortgage which is a 10% down jumbo that I structured the financing to obtain the best rates for them by structuring a conforming first and second combo.   I have guided this couple and provided them with a strategy for buying their next home together. I have met every one of their mortgage needs.

They hooked up with a real estate agent who used my preapproval letter to secure their home and then did switch-a-roo to her preferred Loan Originator.  It’s a sneaky snakey pass off when everything has been done.  It’s steering the customer. 

How would their real estate agent feel if I would have steered the buyers to another agent that I work with after she has invested the same amount of time with her?  Whenever she called me, I responded immediately.  I never gave her a reason to have doubt in my abilities as a Mortgage Professional.   This is all about steering to her preferred lender.  I wonder if it’s one their company has an interest in?  I also wonder how the Listing Agent would feel if they knew that the lender who wrote the preapproval letter that was presented with the offer is not the lender being used for financing at this stage in the game?   Should a Loan Originator retract their preapproval letter in this situation?  Obviously, I’m not use to someone doing this to me and I’ll get over it.   It’s simply not how I treat people.   

I’m not sure if my bigger beef is with the real estate agent or the buyers.

Why should I understand?  I don’t.   

When an appraisal comes in low

Luckily this hasn’t happened often to me…last week we closed a transaction where the appraised value came in lower than the agreed sales price on the purchase and sale agreement.   Ugh!

The property is a nice home in south King County that was originally listed for $275,000. Shortly after going on the market, a bidding war commences and my client “wins” the home after it is bid up to $300,000 which includes building in $6,000 of closing costs to be paid from the seller.  My client is putting zero down into the transaction (100% loan to value).

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Is your agent in bed with a title company?

Mpj040977300001In the Sunday issue of Seattle Times, Ken Harney addresses the cozy set ups (affiliated business arrangements) that drive up the costs of title insurance.  Before I dig into this topic, I thought I’d give you a little bit of title insurance 411.

Title insurance is required by lenders when you purchase or refinance a home.   With a purchase, the seller pays for the buyers policy (owners policy) and the buyer pays for the lender’s policy.    With a refinance, a new title insurance policy is again issued to insurance a lender for the new mortgage.   Unlike other forms our insurance, such as life or auto, a consumer only pays for title insurance when they have a real estate transaction utilizing a mortgage.  Most title insurance policies are the same, regardless of which company they are issued from.   They are all ALTA policies (American Land Title Insurance Association), typically 1992 Standard or 1998 ALTA which provides additional coverage yet sets deductibles on certain coverages.  Expect to pay 10% more for this policy  (1998 ALTA) which is most commonly used and is the default on purchase and sale agreement.  There are also various amounts of coverage available (standard, extended, etc.).   Title insurance rates in Washington State must be approved and filed with the State Insurance Commissioner.

With a purchase, typically, the listing and selling agent negotiate on the purchase and sale agreement who the title insurance and escrow company will be.   Currently most title commitments are ordered when the property is listed.   Rarely does the consumer have the opportunity to select the title insurance.   Even when there is not an “arranged relationship”, real estate agents want to choose “their preferred” title company.    When real estate companies have an “affiliated business arrangement” (aba or joint venture), odds are, the consumer will have even less say in where their title insurance will be.

Locally, Coldwell Banker Bain, John L Scott and Windermere have aba’s with LandAmerica Title Insurance Company which operates under Commonwealth of the Pacific and Rainier Title.   These companies are required to disclose their interest in the title company by an addendum on the purchase and sale agreement.    Most office managers will lean heavily on the real estate agents to use their affiliate title company.   In addition, these managers will not allow competing title companies to present materials within their office to their agents even if it is promoting lower rates and fees to the consumer.   It is common knowledge within the industry that there is significant incentive for the managers to control this relationship.    Other real estate companies have also entered into various marketing agreements with other title companies.    Many real estate companies will also try to steer mortgage and escrow for the same reasons (business arrangements).

Ken Harney’s bottom line to consumers it to not “roll over when it comes to title and settlement services.   Be aware you can shop for lower-cost alternatives.”   One way to have the most significant savings (in Washington state) is to find a title company that offers a 10% discount off the owners policy (this saves the seller money) when  using their escrow in conjunction with their title insurance company.   The lenders policy (what the buyer pays for) typically varies 5% from company to company.    Although there the variance in cost is not huge, the level of service from title companies can vary significantly.    It’s been my experience that when the business is arranged (when there is no competition), the service from that title company suffers.

Many consumers want to rely on their real estate agent or mortgage professional to help guide them on selecting a title insurance company.   It is important to know exactly what the relationship is between the title company and your agent or lender.

The State Insurance Commissioner is expected to come out within a few weeks with findings of their most recent audit of local title companies along with possible fines…stay tuned!

The Importance of Good Signage

SkcarLast week, I sponsored Jillayne Schlicke’s class at the Seattle King County Association of Realtors on High Impact Blogs and Podcast.

I had a great time.  I thought I was just bringing in a few snacks for the hungry Realtors to keep their brains going during her course…little did I know she would call on me to help the class build their blogs.  It was fun.   What was not fun…was trying to find SKCAR’s office.   

I thought I had it all planned out.   The night before, I entered their address into the car I normally drive and the system mapped it all out.  Simple!   Except my husband decided to drive that car.  I entered the address again into our other car…and no luck!  Our Japenese navigation was fine, our Swedish nav–not!   No problem, I use to be in title insurance and I’m certain I can find their office.

It’s located off I-90 in Factoria–super easy from West Seattle, where I live.  I stopped off at the Factoria QFC for sandwhiches and drinks and proceed to where I think their office should be.   There is an office standing alone with what appears to be appartment buildings.   I don’t see any sign that says SKCAR or Realtor-anything.  The building has the logo above (I snapped the photo above with my Treo 650)…I thought it said IMI or 1001 building.   It just couldn’t be right.   So I do a u-turn and drive down 32nd SE in the oppositie direction until I realize this wasn’t right, either.

That’s when I pulled out my trusty old Treo 650 and hop on the internet to SKCAR’s website which has directions!   Come to find out, their office IS at the lone building I was originally at.   

Good thing I didn’t buy hot sandwhiches with all of my driving around!   Class was great and all is good (just a little more driving than necessary).

Hey SKCAR, how about some signage on the building (beyond the gold lettering on the glass front door)?

Almost a Duplex in West Hill Auburn

Modo1_4This West Hill Auburn home is almost a duplex with complete separate living quarters down stairs.   Pefect for guests or caring for extended family.  And plenty of parking with the carport and garage.

This home was virtually rebuilt in 2005 and features hardwood floors, slab granite counters, stainless steel appliances…I could go on and on!

The seller has all ready bought their next home and are getting ready to move.Modo3

You, or someone you know, can be enjoying taking in the Mt.  Rainier, Cascade and valley views from the expansive deck.   For more pictures and details about this home click here

  • Offered at $559,990 Modo2
  • MLS# 27039759
  • 5 Bedrooms/3 Bathrooms

This home is listed by Maureen Donhauser of Windermere West Campus.   I’m not a real estate agent…nor do I play one on TV.  I’m just a Mortgage Planner trying to help out my client.    If you need financing for this fine home, I am more than happy to help you.

A Real Estate Agent’s Guide for Subprime Buyers

Mpj040923700001Unless you’ve just been rescued from a deserted island, you have heard the news about what’s going on in the subprime mortgage industry.   It’s not a pretty site and in fact, it’s getting dicier every day with Alt-A lending (not quite subprime lending…it’s more of the stated income and 80/20 types of loans) tightening up, many people you helped find homes for during the past couple years no longer qualify for a mortgage.   

For example, on the afternoon of Friday, March 9th, I received a quote for a client with a mid score of 750 who needed an 80/20 mortgage stated income.   I was planning on brokering to Greenpoint Mortgage.   That very evening, I received an email stating that Greenpoint Mortgage is no longer doing ANY 80/20 mortgages.   Greenpoint Mortgage is NOT a subprime lender.   They are more along the lines of "alt-a" (not quite "conforming").  I had to contact the gentleman I had sent an email to hours earlier to tell him that I no longer had a mortgage program for him. 

There are worse stories surfacing as well.   When New Century Mortgage, one of the nations largest subprime lenders and a poster-child for the subprime mess, could no longer do fundings, many potential home buyers were at the funding stage of their mortgage…with no funds and no mortgage.    Yes, it’s possible if you have a subprime buyer, you may get all the way to closing only to have the lender not able to fund the mortgage.   

What should you do?

1.  Ask your potential home buyer if they have a subprime/alt-a mortgage.   Some signs might include:

  • 80/20 Financing (what does the preapproval letter say about loan-to-value?)
  • Stated income
  • Prepayment penalty (you can determine this on the Federal Truth In Lending, your buyer may not know)

2)  Ask the Loan Originator if the lender they are working with is subprime or alternative.   Even traditional "a paper" lenders, such as Countrywide and Wells Fargo, have subprime divisions.   

So what if your buyer is subprime or using alternative (alt-a) type financing?

  • You may want to consider closing quickly.   Many programs are disappearing quickly (such as 80/20s and stated income).   Credit score requirements are being raised and underwriting guidelines are toughening up for these types of loans.   Some lenders may honor programs if the loans are locked…some may not have any choice.
  • You might have the buyer provide a reduced earnest money.  In the event of a worse case scenario, in case they lose the funds if their financing contingency is waived.

How about your clients who have closed using subprime 80/20 mortgages?  This could be an excellent time to reach out to them.   They may be hearing all of the bad press on the news and could be rightfully concerned.   

If your subprime clients have not worked on improving their credit since they obtained their mortgage 2-3 years ago, they could be in for a world of hurt when their mortgage is getting ready to adjust.   I strongly encourage you to have them contact their mortgage professional asap to have their credit reviewed to see if they should (1) refi now; (2) work on their credit and wait until their prepayment penalty is up; (3) do nothing…prepare to sale.

Recently at Rain City Guide…

I have been meaning to highlight post over at Rain City Guide on a more regular basis…I’m slipping!   Here are a few I thought you might benefit from reading (or just click on over and check them all out).

Earlier this month, Jillayne tackled why you should not shop interest rates by APR.  This is a must read if you are a "rate shopper".

There have been a couple post forecasting the future of our local real estate marketing, including this one from Ardell and Jon featured two posts that inspired reactions from the "Bubble Bloggers".

If you’re considering buying home at a new construction site, then Ardell’s post is a good read for you regarding dealing with site agents and when lots are released.

Yours truly added two post to RCG dealing with zero down buyers and the future for subprime borrowers.

Enjoy!

Week in Review on Rain City Guide

I am an Active Contributor on Seattle’s Rain City Guide blog.   This site is packed full of information about real estate, homes, our local area, finance as well as industry and blogging tips and great interviews with fellow professionals.    Here are a few  recent post that may be of interest to you, the consumer.

  • Your Private Information Is For Sale.  I have mentioned this before on The Mortgage Porter and I feel it’s worth reposting.   Credit bureaus are reselling your information when you have your credit report pulled. 

  • Who’s Client Is It Anyway is a post from Eileen Tefft regarding what can happen with site agents when a buyer looks at new constuction.

  • Too Close to Home is another post by yours truly about borrowers trying to buy investment property as owner occupied to get a better interest rate.

  • Buyer’s Remorse by real estate attorney Craig Blackmon addresses when a buyer may need the help of legal council.

As I said…there are many other great post…these are just a few of the highlights!