The Talon Group supports Children’s Hospital

Here’s a memo that I just received from the Talon Group, the local title and escrow company that I prefer to use:

"As you are aware, the title industry has recently gone through some changes in regard to charging for selected customer service products. Please know that we continue to enjoy assisting your business efforts wherever we can and value our relationship with you. With that in mind, we’d like to take this opportunity to turn this into a positive for the community.

Beginning September 1st, Talon will be donating the equivalent of all customer service proceeds collected to Children’s Hospital. Children’s is ranked as one of the best children’s hospitals in the country according to U.S. News & World Report. Childrens believes that all children have unique needs and should grow up without illness or injury. It’s hard to argue with that! The Talon Group has been involved with Children’s pledge drives in the past, and we’re hopeful that we can turn the negative in our industry into a positive for the community.

All proceeds donated to Children’s Hospital will mirror what we are required to collect as set forth by the State Insurance Commissioner. You may ask "What happens if I overpay may account?". Your overpayment will correctly show as a credit towards your account for future charges. Again, we are only donating the equivalent amount of what we are forced to collect per state statute.

I want to thank you for your understanding and hopefully together we can do some great things…."

It’s nice to have some good news from the real estate industry!

Stewart Title fine tuned in the amount of $1,950,000

Drevil20_origMike Kreidler, Insurance Commission for the State of Washington, would like Stewart Title to pay one-point-nine MILLION dollars for exceeding the $25.00 per year amount allowed to be spent on their customers.   Again, this is just for Snohomish County other Puget Sound title insurers are under investigation.

The Notice of Hearing, which was filed today, includes a details of each violation dating back from December 2006.   The list also discloses line by line advertising infractions including the real estate offices name and the initials of the real estate agents receiving the illegal inducement for business.

The read the Notice of Hearing, Download insurance_commissioner.pdf

Safeco Title Reunion

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There is a reunion being planned for people who once worked at Safeco Title Insurance Company in Seattle.   

This is where I began my title career back in May of 1986.   Being a doc-puller at Safeco Title was my first "real job".  I have a very special place in my heart for Safeco…it was a very fun place to work and the employees were all like members of my family.   

Here’s the scoop:

When:  Saturday, September 22, 2007.  Dinner begins at 6:00 p.m.

Where:  SeaTac Marriott

RSVP by September 3, 2007 to Mark Perez or Teresa Spears.   

Cost:  Dinner per person is $65.00.  There is a No Host Bar.   Please make checks payable to Teresa Spears c/o Stewart Title, 18000 International Blvd., SeaTac, WA 98188.

If you once worked at 4th and Vine…I hope to see you there!

Stewart Title gets whammo’d by the Insurance Commissioner

Press Release from Mike Kreidler, Washington State Insurance Commissioner regarding Stewart Title in Snohomish County.   

"OLYMPIA, Wash. — Insurance Commissioner Mike Kreidler has ordered a state-wide title insurer to stop lavishing illegal gifts and incentives on real estate agents, brokers and others to influence business referrals.

Kreidler’s order demands that Stewart Title Guaranty Company “immediately cease and desist” giving or paying anything in excess of $25, calculated in aggregate over a 12-month period, per person, for placing or causing title insurance business to be given to the title insurer.

“I’m appalled that this company clearly has paid no attention to our message that this spending violates the law and won’t be tolerated,” he said. “This is unacceptable behavior and there will be consequences.”

Kreidler can levy fines up to $10,000 per violation, and has the authority to suspend or revoke the company’s license to transact business in Washington. The order lists more than 100 violations found during a review of Stewart Title of Snohomish County, Inc.’s records.

The order stems from one of the Insurance Commissioner’s ongoing investigations into use of illegal incentives and inducements by title insurers. An initial investigation, concluded last fall, revealed widespread and pervasive use of illegal gifts, gratuities, junkets and other incentives on real estate agents, brokers and others to obtain title insurance business…"

To read the complete press release, click here.

Stewart Title’s Snohomish operation has the potential of being fined up to $1,060,000 (106 violations at fines of up to $10,000 for each).    Stewart Title’s other local counties have yet to be reported on from the Insurance Commissioner.   Stay tuned…

A Tribute to John Wickwire

Johnwickwire_3I was very fortunate in my real estate career to have worked with many talented people. I began at Safeco Title in 1986…one year later, Chicago Title Insurance Company purchased Safeco and that’s when I first met John Wickwire.   I was maybe 19 or 20 years old and worked in the title unit that was next door to "Unit 2", where John was in command.   After a few years of being a Title Technician, I begged and pleaded to become a sales person (management wanted me to be at least 21 years old)…after a year as a home equity rep, I had the opportunity to call on mortgage and escrow companies in south west King County.  With all of John’s years in the title biz, we wound up sharing many accounts together.

John was like a Dad to all.  He probably sometimes cared too much about his co-workers.  His heart was always in the right place and his brain was a sharp as a tack.  He’s one of the few Title Officers who could quickly weigh out risk and make a decision that would make sense.   He was not the typical "text book" T.O.  After 5 years at Chicago Title, I moved to another title company to be paid commission and it would be another four years before our paths would cross again.

Chicago Title was starting a "boutique" title company in King County:  Washington Title Company.   I was one of the first people hired to start it (I was actually hanging around with four others waiting months for it to "open"…what was I thinking?!).   John came over once we were open as our first Title Officer and eventually became the Chief Title Officer.   He was a great addition to our maybe 8 or so employees at that time!  (Now Washington Title in King County has been renamed Ticor…and has a few more employees than when they started).

JohnJohn was a rock.  Everyone relied on his experience, brilliant mind, leadership and dry sense of humor.  He was old fashioned yet cutting edge at the same time.  You can ask anyone, John was the best.

John was born on July 19, 1947 and passed away on September 12, 2005.  He’s a Dad to three beautiful daughters.  There is not anything on this earth he was more proud of or had more love for.  Two of his daughters are pictured here with John on the day he received an award for his dedication and contributions to the title insurance industry.

On the corner of the bar at Pike Place Bar and Grill is a bronzed plaque reserving a seat for their favorite patron.   We miss you, John!   I just wanted to wish you a happy birthday and to let you know we think about you all the time.

Is your agent in bed with a title company?

Mpj040977300001In the Sunday issue of Seattle Times, Ken Harney addresses the cozy set ups (affiliated business arrangements) that drive up the costs of title insurance.  Before I dig into this topic, I thought I’d give you a little bit of title insurance 411.

Title insurance is required by lenders when you purchase or refinance a home.   With a purchase, the seller pays for the buyers policy (owners policy) and the buyer pays for the lender’s policy.    With a refinance, a new title insurance policy is again issued to insurance a lender for the new mortgage.   Unlike other forms our insurance, such as life or auto, a consumer only pays for title insurance when they have a real estate transaction utilizing a mortgage.  Most title insurance policies are the same, regardless of which company they are issued from.   They are all ALTA policies (American Land Title Insurance Association), typically 1992 Standard or 1998 ALTA which provides additional coverage yet sets deductibles on certain coverages.  Expect to pay 10% more for this policy  (1998 ALTA) which is most commonly used and is the default on purchase and sale agreement.  There are also various amounts of coverage available (standard, extended, etc.).   Title insurance rates in Washington State must be approved and filed with the State Insurance Commissioner.

With a purchase, typically, the listing and selling agent negotiate on the purchase and sale agreement who the title insurance and escrow company will be.   Currently most title commitments are ordered when the property is listed.   Rarely does the consumer have the opportunity to select the title insurance.   Even when there is not an “arranged relationship”, real estate agents want to choose “their preferred” title company.    When real estate companies have an “affiliated business arrangement” (aba or joint venture), odds are, the consumer will have even less say in where their title insurance will be.

Locally, Coldwell Banker Bain, John L Scott and Windermere have aba’s with LandAmerica Title Insurance Company which operates under Commonwealth of the Pacific and Rainier Title.   These companies are required to disclose their interest in the title company by an addendum on the purchase and sale agreement.    Most office managers will lean heavily on the real estate agents to use their affiliate title company.   In addition, these managers will not allow competing title companies to present materials within their office to their agents even if it is promoting lower rates and fees to the consumer.   It is common knowledge within the industry that there is significant incentive for the managers to control this relationship.    Other real estate companies have also entered into various marketing agreements with other title companies.    Many real estate companies will also try to steer mortgage and escrow for the same reasons (business arrangements).

Ken Harney’s bottom line to consumers it to not “roll over when it comes to title and settlement services.   Be aware you can shop for lower-cost alternatives.”   One way to have the most significant savings (in Washington state) is to find a title company that offers a 10% discount off the owners policy (this saves the seller money) when  using their escrow in conjunction with their title insurance company.   The lenders policy (what the buyer pays for) typically varies 5% from company to company.    Although there the variance in cost is not huge, the level of service from title companies can vary significantly.    It’s been my experience that when the business is arranged (when there is no competition), the service from that title company suffers.

Many consumers want to rely on their real estate agent or mortgage professional to help guide them on selecting a title insurance company.   It is important to know exactly what the relationship is between the title company and your agent or lender.

The State Insurance Commissioner is expected to come out within a few weeks with findings of their most recent audit of local title companies along with possible fines…stay tuned!