“Going Above and Beyond” is Doing Our Jobs

2011-05-20_09-46-37_561 I received a really nice thank you card from Shannon Ressler at Findwell Realty last week that I want to share with you. We recently helped Shannon's clients buy a vintage bungalow that was a short sell in the Magnolia neighborhood of Seattle using an FHA insured mortgage. Being a short sell and an FHA insured loan, there was no shortage of paper work and the transaction was coming "down to the wire".  

Closing was set to take place on Friday…and early Thursday morning, I received a message from one of our buyers saying he was flying out at noon for a family event…he'd be back on Monday. Luckily Mike was able to reschedule his flight until four, however, we were still in a crunch to get docs out.  NOTE:  I normally like to have loan docs out several days before signing…but sometimes transactions (especially short sales) don't happen that way.

Extentending contracts with short sales can be a chore since in addition to dealing with a buyer and a seller, you also have the seller's lender.  Adding to this, I had renegotiated our clients interest rate lock lower and the lender I had the rate locked with charges a higher extension fee once a rate lock has been renegotiated.  We really needed to close on time.

We were able to rush loan docs out to the escrow company.  As a correspondent lender, we prepare our loan docs at our main office in Kent and we make our own underwriting decisions (following guidelines, of course)…escrow was gracious receiving loan docs last minute AND THEN, their system crashes.  I have to say, I've never had this happen!  Mike's flight out was rapidly approaching.  We were running out of time and escrow's computers were not cooperating.

Marilyn Porter, President of Mortgage Master Service Corporation (and my sister-in-law) had an additional set of their loan docs printed and we arranged to meet our buyers at Sharps Roasters by SeaTac Airport.  While we were heading to Sharps, Mike and Mary obtained their cashiers checks for the estimated amount due for closing. Marilyn even had a couple orders of sliders and fries waiting for everyone…figuring with all the rushing around, they'd probably be hungry.

By the time we were done with the signing, escrow's system was back up and they emailed their docs (escrow instructions, estimated HUD-1 Settlement Statement) to our clients to sign and return. I created a video review of their estimated HUD since escrow was not able to review it with them.  

Our job wasn't over. Escrow needed the buyer's cashiers checks before 4:00 that day in order to have them in time for funding tomorrow. We wound up having the wire instructions emailed to our phones and we deposited the buyers checks directly into escrow's accounts.  

And, I'm happy to say that we DID fund and close on time. 

I am so proud of the crew I work with at Mortgage Master Service Corporation. 

Thank YOU Shannon, for your recommendation and thoughtful card!  Shannon was an asset throughout this transaction, it was a great team effort from all.

How Much Info Can Your Mortgage Originator Share – Part 2

Jillayne I asked Jillayne Schlicke of CE Forward to chime in on a question (below) that I received from one of my readers.  I’m happy to say, she wrote an entire page and therefore, I’m sharing this post, written by Jillayne with you.  Part 1 of this article, where I address the question, can be read by clicking this link.

As a loan originator, is it ethical to deny someone for a loan and then turn around and share not only that the loan was denied, but the EXACT reason the loan was denied (for example: too many NSFs, large deposit in checking account, hours cut back at work, etc.) with the applicant’s Realtor as well as the listing agent who in turn shares it with the sellers?

Jillayne’s response:

[Read more…]

Dad’s Services

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Dad's services will be on Monday, December 13, 2010 at Nativity Lutheran Church in Renton at 12:00 p.m.  Internment will be at Greenwood Memorial Cemetary.

Update:  Here is Dad's obituary as printed in the Seattle Times.

My Notes from Class

Just over a week ago, I was invited by Professor Richard Green to participate on a panel at USC Lusk Center for Real Estate.   One of the wonderful  benefits about blogging is that I’ve met so many people and have had amazing experiences that without my blog, odds are I would not have opportunities such as this.   Richard and I have had conversations via social media over the past few years but this was our first time meeting “IRL” (in real life).  

This was an evening class with around 100 students of all ages and backgrounds.  Some are full time students, others have day jobs and a few admitted to being former mortgage brokers.  I was on the panel with two gentlemen.  One is a private banker from Beverly Hills with Wells Fargo.  He originates high end mortgages and he has worked in wholesale too (wholesale reps call on non-bank mortgage originators, like mortgage brokers and correspondent lenders to send their bank loans).   The other gentleman is more on the “after” the mortgage is originated scene.  He deals with “scratch and dent” mortgages.  Basically, a ”scratch and dent” mortgage is one that the intended lender/investor refuses to buy due to errors made on the loan or possibly even fraud.  It’s very expensive for banks and correspondent lenders wind up with a “scratch and dent” mortgage in their credit lines.  His company purchases scratch and dent mortgages (at a discount).  They may then review the issues causing the mortgage to be considered “scratch and dent” and may try to correct or improve the issue with the goal of being able to sell the mortgage.   I represented a “classic” residential mortgage originator…almost sounds a little boring compared to my fellow panelist! 

Professor Green had a few questions cued for us to answer and class participated with their questions as well.   The discussion ran from underwriting issues with residential mortgages to how guidelines were influenced by what Wall Street would buy.  By the way, it sounds like reserves (how much liquid assets are remaining after closing) is carrying more weight than credit scores when potential investors are looking at purchasing mortgage backed securities.  Reserves are becoming a more important factor with forecasting the performance of a mortgage (the higher the reserves equals lower odds of default).   This was probably one of the most surprising nuggets of the evening to me.  

Professor Green asked me to address why I never originated an Option ARM when so many other mortgage originators did.    Students question how effective the current credit scoring modules are and if larger down payments should be required with FHA insured loans. 

The closing question caught me off guard a bit.  Professor Green asked if we see ourselves in our current careers five years from now.  I’m very concerned that we could see only a few choices for American consumers with regards to their mortgages–meaning the banks (3 or 4) have it all.  Without competition, mortgage rates and fees will be higher.  Congress all ready holds mortgage bankers to a lower standard than a non-bank originator per SAFE Act requirements.  Many banks are touting the newer compensation structures of their LOs as a benefit to consumers but if the LO is making less and the rate is the same or higher — is it better for the consumer if they pay more (and the bank is making more)?   

My hope is that I can continue doing what am doing.  Originating residential mortgages at a non-bank mortgage company.   Mortgage Master Service Corporation has been a family owned company since 1976–this is where I belong.  My father-in-law, Bob Porter, retired from Mortgage Master Service Corporation in his seventies.  I would like to do the same. 

I am very honored that Professor Green invited me to participate on the mortgage panel for his class.  Over the years, I’ve received plenty of attention and speaking opportunities regarding my social media efforts (which I’m thankful for)… to be selected to share my knowledge of residential mortgages and my opinions with a room of students from USC is a true highlight for me and something I will always remember.  I wish I could have recorded the entire event.

PS:  Be sure to check out:  Richard’s Real Estate and Urban Economics Blog

Mortgage Porter is in the Pink

Your eyes are not playing tricks on you.  My blog is pink and will be pink throughout the month of October for National Breast Cancer Awareness Month and in honor of Michelle Brown, my friend and co-worker who lost her life to this disease.

Happy Father’s Day

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Me with my Dad.  Check out the encyclopedias tucked away in the corner.

Happy Mother’s Day

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This photo could have been very close to my Mom's first Mother's Day.

Get Your Dirty Car Washed Today in Issaquah and Do a Good Deed

Dawn Appel is a former employee of The Talon Group.  She has been couragously battling leukemia.  From 8:00 am – 4:00 pm today in Issaquah, you can get your car washed to help raise funds in her honor and to help support her family.

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If you can't make it to the car wash but would still like to donate click here.