10 Questions You Should Ask a Loan Officer Before Working with Them

What Questions Should You Ask a Mortgage Loan Officer?

Choosing a loan officer is one of the most important decisions you’ll make when buying or refinancing a home. In markets like Seattle, Bellevue, Kirkland, Redmond, Tacoma, and throughout Washington State, the right mortgage professional can help your loan close smoothly—and the wrong one can cause delays, stress, or even cost you the home.

Before committing to a lender, here are 10 essential questions you should ask any loan officer to make sure they’re the right fit for you.

As you prepare, consider these 10 questions for a loan officer to ensure you’re making an informed decision.

1. How Long Have You Been a Loan Officer, and How Much Experience Do You Have in Washington State?

Experience matters—especially in competitive or high-cost markets.

A seasoned Washington loan officer will understand:

• Local market conditions
• Common underwriting challenges
• Condo and jumbo loan nuances
• How to structure strong preapprovals

Ask how long they’ve been lending and how long they’ve worked in Washington.

2. Do You Specialize in Buyers Like Me?

Not all loan officers work with the same types of borrowers. Ask whether they regularly help:

• First-time homebuyers
• Self-employed borrowers
• Tech professionals with variable income
• VA or FHA buyers
• Jumbo loan borrowers (common in Seattle and the Eastside)
• Investors or second-home buyers

You want someone who understands your specific situation—not someone learning as they go.

3. What Loan Programs Do You Offer?

A strong Seattle mortgage lender should offer a wide range of loan options, such as:

• Conventional loans
• FHA, VA, and USDA loans
• Jumbo loans
• Condo financing
• First-time buyer programs
• Refinance options
• Bridge loans

More options mean more flexibility—and a better chance of finding the right loan strategy for your goals.

4. How Do You Communicate with Clients During the Process?

Clear communication is critical, especially when timelines are tight.

Ask:

• How quickly do you respond to calls or emails?
• Are you available evenings or weekends if needed?
• How often will I receive updates?

In fast-moving markets like Seattle and King County, responsiveness can make a real difference.

5. Will You Review My Documents Up Front or Just Provide a Quick Quote?

This is a big one.

A reliable loan officer should:

• Review income and assets early
• Identify potential issues before underwriting
• Provide realistic expectations

A quote that isn’t based on real documentation may change later—sometimes significantly.

6. How Strong Is Your Preapproval?

Not all preapprovals are equal.

Ask:

• Do you fully underwrite preapprovals? Is your preapproval reviewed and approved by an actual underwriter?
• How confident are you that the loan will close?
• Will you communicate with my real estate agent if needed? How much of my information will you share?

Sellers and listing agents often prefer offers backed by trusted local Washington lenders.

7. How Do You Help Clients Compete in Multiple-Offer Situations?

In competitive markets like Seattle, Bellevue, and Redmond, this matters.

An experienced loan officer can help by:

• Issuing strong, reliable preapprovals
• Advising on financing strategy
• Communicating directly with listing agents
• Helping structure terms that strengthen your offer

This expertise can be just as important as the rate.

8. Can You Explain Rates, Fees, and APR Clearly?

You should feel comfortable asking:

• Why is this rate being offered?
• Are there points included?
• What fees should I expect?
• How does APR compare between options?

A good loan officer welcomes these questions and explains them clearly—without pressure or jargon.

9. What Is Your Typical Closing Timeline?

Ask:

• How long do your loans usually take to close?
• What happens if an issue comes up?
• How do you handle appraisal or underwriting delays?

A dependable Washington mortgage lender should have a proven track record of closing on time.

10. Why Should I Choose You Over Another Loan Officer?

This question tells you a lot.

Listen for answers that focus on:

• Education and guidance
• Transparency
• Experience
• Client relationships
• Long-term trust—not just rates

You’re not just choosing a loan—you’re choosing a financial partner who will help you with quite possibly your largest debt and most important financial asset, your home.

The right mortgage professional should make you feel informed, confident, and supported—not rushed or confused.

If you’re researching loan officers and want to see whether my experience and approach align with your goals, or if you’d like to have a conversation or ask any of these questions directly, I’m always happy to help—whether you’re buying, refinancing, or just exploring your options. Let’s talk!