Bobbi and Michael are long time clients of mine. I’ve helped them and their family members with refinance and purchase transactions over the years. A couple months ago they wanted to buy a new home contingent and they were not able to sell at this time…they may try again later. I was pleasantly surprised that they sent me a customized (yep, they designed the gift card to look like me!) Starbucks gift card. Their handwritten note reads:
Just wanted to say thank you for all the gfe’s [good faith estimates] and emails as we tried to sell our house! I wanted you to know that we appreciate all the time and what you do for us!
Mike and Bobbi
Inside the customized card:
Thank you for all your help – you go above and beyond – climbing any mountain necessary! You are truly the Queen of the Mortgage Industry!
Pretty sweet, huh! I am really fortunate to work with such nice people who value my efforts and advice. Mortgage Professionals are not always paid for the hours they’ve put into a transaction and that’s part of the territory. Recent legislation passed by the State of Washington will allow Loan Originators to charge a consulting fee. I always appreciate kind thoughts and words from clients…you can’t put a dollar value on that.